Customer Case Studies

The customer names shown on this page are shared with the permission of the respective customers. Where an existing customer has not yet consented to disclosure, the scenarios are published in anonymized form in line with standard B2B confidentiality practice — many of our buyers are parts distributors and independent workshops who treat their supplier relationships as confidential business intelligence.

For procurement due diligence on a specific requirement, we can arrange a confidential reference call with an existing customer whose business profile is close to yours. Please contact us with your specific requirements and we will coordinate.

Customer: Apapa Port Forklift Services Ltd — independent forklift maintenance workshop located in the Apapa port area of Lagos, Nigeria. Services local distributors, construction contractors, and port-side logistics operators with on-site and in-workshop forklift repair.

Fleet scope: Approximately 40+ units under active service contract. Mixed fleet across Toyota 8FD25, Hyster H2.5FT, and Komatsu FD25 2.5T diesel internal combustion forklifts.

Inquiry: Quarterly replacement parts kit covering engine oil filters, fuel filters, air filters, hydraulic return filters, brake pad sets, and common engine seals across all three brands. Typical order size: 15–25 forklifts' worth of service parts per quarter.

JIA CHENG workflow: Consolidated OE matching across Toyota, Hyster, and Komatsu references into a single parts list. FOB Hong Kong terms with heavy-duty export packaging suited for long ocean transit to Lagos (~35–45 days). FCL direct loading with sealed container dispatch to reduce in-transit tampering risk on West Africa route. Scheduled bulk cycle with 45+ day planned delivery window aligned to the workshop's maintenance calendar.

Outcome: Single consolidated quarterly shipment replaced what was previously 2–3 separate dealer channel orders. Workshop reports reduced procurement overhead and unified invoicing for fleet service parts. Relationship now running on repeating quarterly scheduled bulk cycle.

Customer: Voskhod Industrial Parts LLC — independent forklift parts wholesaler based in Moscow, Russia. Resells OE forklift parts to local workshops, end-users, and regional distributors across the Russian Federation.

Fleet scope: Stock supply business — customer is a B2B reseller, not an end operator. Primary focus on Jungheinrich EFG / DFG, Toyota 8FG / 8FD, and Linde H / E series units common in Russian CIS warehousing.

Inquiry: Regular stock replenishment covering engine repair kits, hydraulic pumps, electrical starters, and maintenance filters. Inquiry included a requirement for flexible billing and documentation arrangement to match local import and tax workflow.

JIA CHENG workflow: OE reference verification against customer's existing stock codes and internal SKU mapping. Consolidated FCL shipment with flexible documentation arrangement. Scheduled bulk cycle aligned with distributor's own resale inventory rotation (approximately every 60 days).

Outcome: Distributor consolidated multi-brand stock replenishment into predictable FCL shipments, replacing what was previously irregular small orders routed through several separate dealer channels. Flexible billing and documentation reduced local import friction. Account now runs on scheduled bi-monthly FCL cycle.

Customer: Saigon Materials Handling JSC — forklift rental company in Ho Chi Minh City, Vietnam. Operates a mid-size mixed fleet of diesel and electric forklifts serving light industrial customers on short and medium-term rental contracts.

Fleet scope: Approximately 60+ forklifts under active rental deployment. Mixed fleet of Toyota, Komatsu, and electric warehouse equipment.

Inquiry: Urgent hydraulic gear pump failure on a Toyota 8FD25 rental unit deployed to a strategic customer under a service-level penalty clause. Customer needed confirmation and dispatch within days to avoid rental penalty trigger.

JIA CHENG workflow: Rush cycle confirmation of OE reference within 1 working day. Part photo verification against Toyota 1DZ-II engine mount profile before dispatch to confirm correct fitment. LCL shipment via fastest-available routing with dedicated tracking. Follow-up confirmation on arrival and installation.

Outcome: Replacement hydraulic pump confirmed, dispatched, and installed within 10 calendar days end-to-end. Rental unit returned to service before penalty window expired. Account now uses JIA CHENG as primary rush cycle supplier alongside existing scheduled bulk channel.

Customer: Mombasa Gateway Logistics Ltd — port and construction fleet operator based in Mombasa, Kenya. Runs diesel forklifts in heavy-duty port handling and coastal construction yard environments exposed to tropical humidity and salt air.

Fleet scope: Approximately 20 diesel forklifts across Toyota 8FD25 / 8FD30 and Mitsubishi FD25 units, averaging 2,000–3,000 engine hours per year under heavy cycle load.

Inquiry: Full engine overhaul kit across 8 forklift units scheduled for mid-life engine rebuild. Required cylinder head gasket kits, piston ring sets, crankshaft seals, valve seats, oil pumps, water pumps, timing chain kits, and full filter sets aligned to the Toyota 4Y-ECS and 1DZ-II engines.

JIA CHENG workflow: Cross-check of engine model, serial number, and existing OE references to confirm exact overhaul kit specifications per unit. CIF Mombasa terms with heavy-duty export packaging and anti-corrosion wrapping specifically tuned for tropical coastal conditions. Scheduled bulk cycle aligned with the operator's planned maintenance shutdown window.

Outcome: One consolidated overhaul kit shipment replaced what would have been piece-by-piece dealer channel sourcing over several months. Operator completed the scheduled rebuild within the planned shutdown window without any parts availability delays. Follow-up maintenance parts now running on a rolling scheduled bulk cycle.

Customer: Jebel Ali Industrial Services FZ-LLC — industrial project logistics buyer based in Jebel Ali Free Zone, Dubai, UAE. Project-based procurement for new logistics facility launches and plant commissioning.

Fleet scope: Single-project procurement — new logistics facility requiring initial forklift fleet and first-year service parts package.

Inquiry: Set of diesel and electric forklifts across 3–5T and 5–8T capacity bands, plus a comprehensive first-year service parts package covering filters, belts, brake parts, common wear items, and a consolidated electrical service kit.

JIA CHENG workflow: Capacity and fuel type matching against operational scenario (indoor warehouse zones for electric units, outdoor container yard for diesel). Forklift units and service parts package combined into a single export-ready inquiry under a unified proforma. FCL shipment with destination port coordination timed to project launch schedule. Documentation prepared for Jebel Ali free zone import workflow.

Outcome: Project launched on schedule with forklifts and first-year service parts supply secured through one supplier under one shipment, reducing coordination overhead for the project management team. Relationship has continued into second-year scheduled replenishment.